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      Unresponsive scanner button
      • 10 Nov 2024
      • 1 Minute to read
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      Contents

      Unresponsive scanner button

      • Updated on 10 Nov 2024
      • 1 Minute to read
      • Contributors
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      Article summary

      Before a scan, pressing the scanner button generates no response.

      What can you do?

      1. Ensure that the scanner cable is properly connected to the device. Disconnect and re-connect it.

      2. Press the button for 3 seconds and release.

      Phase 2: (If the above did not work)

      1.  Contact the HTVet Support team.

      • In the meantime, you can use the Start Scan button on the screen.

      What's Next