The scan is labeled as 'Analysis error'
  • 10 Nov 2024
  • 1 Minute to read
  • Contributors
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The scan is labeled as 'Analysis error'

  • Dark
    Light

Article summary

    • After performing a scan, the result is not provided, and the scan is labeled as "Analysis error".

Why is this happening?

  • The device was not activated and registered with the clinic's details, or the uploaded data was corrupted.

What can you do?

  1. Press on the power button once and click Restart.

  2. If the issue persists, contact the HTVet Support team.