Table of contents

Login Credentials:
Username: htvista
Password: htvista

• The device won't turn on
  
  
• The device is stuck while updating the version]
  
  
• "System calibration failed - Please make sure the scanner is in the dock and the cable is properly connected"
  
  
• No network connection list
  
  
• WiFi disconnection issues
  
  
• Cannot add new patient
  
  
• Incorrect patient data
  
  
• The button "Scan new mass" is disabled
  
  
• The app is stuck initializing cameras
  
  
• Black image preview while starting the scan
  
  
• Unresponsive scanner button
  
  
• "Scan data not collected successfully"
  
  
• The screen is frozen
  
  
• Stuck on 'Processing scan'
  
  
• Results are not provided - the scan is labeled as "Uploading/Analyzing"
  
  
• The scan is labeled as 'Analysis error'