The device won't turn on

The scan is labeled as 'Analysis error'

The scan is labeled as 'Analysis error'

Unresponsive scanner button

Unresponsive scanner button

Stuck on 'processing scan'

Table of contents

'Connectivity issues detected in the initial setup'

'System calibration failed - Please make sure the scanner is in the dock and the cable is properly connected'

The device won't turn on

'System calibration failed - Please make sure the scanner is in the dock and the cable is properly connected'

The device is stuck while updating the version

The device is stuck while updating the version

Table of contents

Cannot add new patient

Cannot add new patient

'Scan data not collected successfully'

Results are not provided - The scan is labeled as 'Uploading'/'Analyzing'

The scan is labeled as 'Uploading' / 'Analyzing'

The screen is frozen